At Herbivorex, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when returning products or requesting a refund.
1. Eligibility for Returns
We accept eligible returns within 30 days of the date your order was delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging where applicable.
- Include all original accessories, parts, manuals, and documentation where applicable.
- Not be damaged, altered, or used beyond what is reasonably necessary to inspect the item.
- Be accompanied by your order number or other proof of purchase.
2. Non-Returnable Items
Certain products may not be eligible for return, including products that are:
- Custom-made or personalized.
- Clearly identified as non-returnable at the time of purchase.
- Damaged after delivery due to improper use, installation, handling, or care.
- No longer in an acceptable condition for resale, except where the issue is due to a defect or other circumstance covered by applicable law.
3. Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
- A description of the issue
- A photo of the item(s) and packaging
We’ll arrange for a replacement or issue a full refund at no additional cost to you.
4. How to Initiate a Return
To start a return, email us with:
- Your full name and order number
- Reason for return
- Photos (if applicable)
Once approved, we’ll provide return instructions and a return shipping address.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or defective product).
- We recommend using a trackable shipping method. We are not responsible for items lost in transit.
6. Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved:
- Refunds are processed to your original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
7. Exchanges
We currently do not offer direct product exchanges. If you need a different item, please return the original and place a new order.
8. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- First check your bank account
- Contact your credit card company or bank—it may take time before your refund is officially posted
9. Contact Us
If you have any questions about our Refund and Returns Policy, contact us.